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Your satisfaction is important to us. If you have purchased a service or a gift voucher through our online shop, you may have the right to withdraw from the agreement under certain conditions. Below you will find an overview of your rights and the procedure for exercising them.N\u00ed\u017ee uv\u00e1d\u00edme p\u0159ehled podm\u00ednek a postupu, jak p\u0159i tom postupovat.<\/p>\n
If you purchased the service online as a consumer<\/strong> (i.e. not as a business entity), you have the right to withdraw from the agreement within 14 days<\/strong> of its conclusion, without giving any reason<\/strong>.<\/p>\n However, this right ceases to apply<\/strong> if:<\/p>\n Example: The right to withdraw cannot be exercised<\/strong> in the following cases:<\/p>\n Upon withdrawal, we will refund all payments received no later than 14 days<\/strong> after we are notified of your decision. Refunds will be made using the same payment method you used for the original transaction, unless otherwise agreed. The refund may be withheld until we verify that the voucher has not been used or the service has not been provided.<\/p>\n If you are not satisfied with a provided service, you may file a complaint in accordance with applicable Czech Civil Code provisions (\u00a71914 et seq.). Reklamaci uplatn\u011bte p\u00edsemn\u011b na e-mailu info@edensgarden.cz<\/a> s uveden\u00edm \u010d\u00edsla objedn\u00e1vky a popisu probl\u00e9mu. Complaints will be processed within 30 days of receipt.<\/p>\n Eden Development, s.r.o. <\/p>\n Use this form only if you wish to withdraw from a service agreement or the purchase of a gift voucher.<\/p>\n Addressee: I hereby declare that I am withdrawing from the contract for the provision of this service \/ purchase of a gift voucher: Order number: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026. Date: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.. <\/p>\n\n
If you book a massage that will take place the next day and we provide the service, you cannot cancel the contract after it has been used. However, if the service or gift voucher has not yet been used<\/strong>, you may withdraw within 14 days of purchase.<\/p>\n2. How to Withdraw<\/h3>\n
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3. When Withdrawal Is Not Possible<\/h3>\n
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4. Refunds<\/h3>\n
5. Complaints About Provided Services<\/h3>\n
6. Contact<\/h3>\n
Company ID: 19484003
Registered office: Rybn\u00e1 716\/24, Star\u00e9 M\u011bsto, 110 00 Prague 1
E-mail: info@edensgarden.cz
Phone: +420 723 642 690
Website: https:\/\/edensgarden.cz<\/p>\nSample Withdrawal Form \u2013 Service Agreement<\/h3>\n
Eden Development, s.r.o.
Company ID: 19484003
Registered address: Rybn\u00e1 716\/24, Star\u00e9 M\u011bsto, 110 00 Prague 1
E-mail: info@edensgarden.cz<\/p>\n
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Order date: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..
Date of service provision (if specified): \u2026\u2026\u2026\u2026
Name and surname: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..
Address: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..
E-mail \/ telephone: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n
Signature (if in paper form): \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n