Withdrawal from the Service Agreement Policy
Your satisfaction is important to us. If you have purchased a service or a gift voucher through our online shop, you may have the right to withdraw from the agreement under certain conditions. Below you will find an overview of your rights and the procedure for exercising them.Níže uvádíme přehled podmínek a postupu, jak při tom postupovat.
1. Right to Withdraw from the Agreement
If you purchased the service online as a consumer (i.e. not as a business entity), you have the right to withdraw from the agreement within 14 days of its conclusion, without giving any reason.
However, this right ceases to apply if:
- we have already started providing the service at your request (e.g. a booked massage or ritual has taken place),
- you expressly agreed, when placing the order, that the service may begin before the 14-day withdrawal period expires and you were informed that doing so waives your right to withdraw.
Example:
If you book a massage that will take place the next day and we provide the service, you cannot cancel the contract after it has been used. However, if the service or gift voucher has not yet been used, you may withdraw within 14 days of purchase.
2. How to Withdraw
- Please notify us of your decision to withdraw by email at info@edensgarden.cz.
- Include your order number, date of purchase, and—if applicable—the gift voucher code.
- If you received a paper voucher, please return it to our address or bring it to our studio in person. Electronic vouchers will be cancelled once your withdrawal is confirmed.
- After receiving your withdrawal notice and verifying that the service has not been used, we will refund your payment within 14 days, using the same payment method as your original transaction (unless otherwise agreed).
3. When Withdrawal Is Not Possible
The right to withdraw cannot be exercised in the following cases:
- the service has already been fully provided (e.g. completed massage, sauna, or ritual),
- you expressly consented to the service beginning before the 14-day withdrawal period expired,
- the gift voucher has been fully or partially redeemed (e.g. a booking has been made),
- the gift voucher has expired,
- the service was customised or tailored to your individual requirements.
4. Refunds
Upon withdrawal, we will refund all payments received no later than 14 days after we are notified of your decision. Refunds will be made using the same payment method you used for the original transaction, unless otherwise agreed. The refund may be withheld until we verify that the voucher has not been used or the service has not been provided.
5. Complaints About Provided Services
If you are not satisfied with a provided service, you may file a complaint in accordance with applicable Czech Civil Code provisions (§1914 et seq.). Reklamaci uplatněte písemně na e-mailu info@edensgarden.cz s uvedením čísla objednávky a popisu problému. Complaints will be processed within 30 days of receipt.
6. Contact
Eden Development, s.r.o.
Company ID: 19484003
Registered office: Rybná 716/24, Staré Město, 110 00 Prague 1
E-mail: info@edensgarden.cz
Phone: +420 723 642 690
Website: https://edensgarden.cz
Sample Withdrawal Form – Service Agreement
Use this form only if you wish to withdraw from a service agreement or the purchase of a gift voucher.
Addressee:
Eden Development, s.r.o.
Company ID: 19484003
Registered address: Rybná 716/24, Staré Město, 110 00 Prague 1
E-mail: info@edensgarden.cz
I hereby declare that I am withdrawing from the contract for the provision of this service / purchase of a gift voucher:
………………………………………………………………………
Order number: ………………………………….
Order date: …………………………………..
Date of service provision (if specified): …………
Name and surname: …………………………………..
Address: …………………………………………………..
E-mail / telephone: …………………………………………
Date: ……………………………………………………..
Signature (if in paper form): ………………………
Download the form as a PDF file →
